Refund policy
Original Artworks
- All Sales Final: Due to the delicate nature and one-of-a-kind uniqueness of original paintings and drawings, all purchases of original artwork are final. We do not accept returns, exchanges, or cancellations once an order is placed.
- Transit Damage Claims: If your original artwork arrives damaged due to shipping, you must notify us via email within 48 hours of delivery. You must include clear photographs of both the damaged packaging and the artwork itself to file a carrier insurance claim.
Fine Art Prints and Editions
- Return Window: Eligible prints may be returned within 14 days of the delivery date, provided they are unused, undamaged, and in their original packaging.
- Return Shipping: Customers are responsible for all return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.
- Non-Returnable Items: Custom commissions, gift cards, and items marked as final sale cannot be returned or refunded.
Refunds
- Inspection and Processing: Once your returned print is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within a specified number of business days.